Frequently Asked Questions

Answers to the most common questions about DocuChat.

Product

What are the benefits of using DocuChat over other chatbot builders?

Simply put, we offer the best answers, the smoothest user experience, and genuine GDPR compliance. As one of the first companies to serve AI chatbots from user documents, we have refined our system through numerous iterations based on customer feedback, ensuring our bots always deliver the most accurate and comprehensive responses. Further, our interface is elegantly designed to be quick to learn and easy to use, eliminating any hassle and steep learning curve. And finally, as an EU-based company, we adopt a data protection-by-design approach, storing all data on EU servers and carefully selecting EU-based subprocessors. These make DocuChat the ideal choice for those who value quality, usability, and compliance.

What benefits can DocuChat bring to my business?

DocuChat enhances your business by providing efficient information retrieval, reducing time spent on data lookup or answering redundant questions. It serves as a 24/7 customer service tool, delivering precise answers to customer inquiries, and aids in internal knowledge management, supporting employees in their tasks. With DocuChat, you can streamline operations, improve customer experience, and bolster internal support.

What are the advantages of using DocuChat for personal projects?

DocuChat boosts productivity in personal projects through efficient information extraction from vast documents and an intuitive query interface for natural language inquiries. It provides transparent citations for answer verification and offers multilingual support, catering to diverse linguistic needs. Whether for research, study, or document management, DocuChat is a valuable time-saving tool.

What type of documents can I use to train my chatbot? What file formats are supported?

DocuChat supports a wide range of document types including PDF, Word, Excel, PowerPoint, e-book, Notepad, CSV, markdown, and media files. You can also add URLs and YouTube videos as sources of information. We are continuously working to extend the types of documents supported by our platform.

How long does it take to train a chatbot?

The process is incredibly fast. For documents shorter than 100 pages, it typically takes just a few seconds to create a chatbot. If you upload a large number of documents or a single long document, it might take slightly longer, but almost never exceeds a minute.

What AI models does DocuChat use? Can I use GPT-4?

We support GPT-3.5 and, on our Pro plan, GPT-4. We are also working on integrating other AI models, such as Mixtral and Llama, into our platform.

What languages does DocuChat support?

DocuChat supports more than 80 different languages. This means that you can upload documents and ask questions in any of these supported languages, and your chatbots will respond in the language of the question.

Is DocuChat GDPR compliant?

Yes, DocuChat is fully compliant with both the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Being headquartered in the European Union (Estonia, to be specific), we are naturally subject to some of the most stringent data protection laws in the world. Our servers are located in Frankfurt, Germany to ensure your data remains within the EU jurisdiction. All our subprocessors and service providers are either based in the EU or guarantee that their data storage is located within the EU. And we have also established detailed subprocessor agreements with each of these providers. We take data privacy and security very seriously, and we are committed to ensuring that your data is always protected.

Is my data secure? Where is it stored?

Your data and documents are securely stored on our servers, which are located in Frankfurt, Germany. Our infrastructure providers are AICPA SOC 2 Type II and SOC 3 Type II certified, ensuring best-in-class security measures. All data that passes through our system, both in transit and at rest, is encrypted. This means that whether your data is moving across the internet or stored on our servers, it is securely coded to protect against unauthorized access or breaches. Moreover, if you choose to delete anything, it will be permanently removed from our servers. We respect your ownership and the rights you have over your information.

Is my data used for training AI models?

No, we or other AI model providers do not use any of your documents, questions, or answers for training any AI models. While we use OpenAI’s API, we are opted-out of their data sharing program. So neither we nor OpenAI will use your data to train AI models.

Usage

Is there a demo I can try?

Of course, you can test our demo chatbot at the top of this page or by clicking on the chat icon in the bottom right corner. You can also create your own chatbot for free and try it out for 14 days. No credit card required.

Do you have file size limits?

There are size limits for batch upload, with documents capped at 50 MB and media files at 100 MB. Other than that, we have fair usage limits for the totalfile size in your account but these are very generous and you can always contact us if you need more.

Can I embed a chatbot on multiple websites?

Yes, you can embed a chatbot on as many websites as you like.

My company needs custom features and integrations. Can you help?

We're always happy to receive feedback and we do develop features requested by our user base. If you are on our Enterprise plan, we can also discuss custom features and integrations to meet your specific requirements.

Can I white label chatbots?

Yes, you can white label chatbots on our Pro plan. This means that you can remove all DocuChat branding and replace it with your own branding, including your logo and colors.

Can I customize my chatbot's design and answers?

Yes, you can customize your chatbot's design and answers. You can choose from a variety of colors, and you can also give custom instructions to your chatbot to shape how it answers questions.

How can I add a chatbot to my website or application?

You can embed a chatbot on your website or application by copying and pasting a simple embed code. We provide two types of embed codes: embed the chat interface to the content of your web page or embed as a widget, which is a floating button that opens the chat interface when clicked.

Can I give custom instructions to my chatbots?

Yes, you can give custom instructions to your chatbots. For instance, you can specify how they should respond to certain questions or how they should respond to questions that they don't know the answer to.

Does DocuChat have an API?

Currently, we don't offer an API. However, this feature is in our roadmap and we plan to introduce it as soon as possible.

Can I integrate DocuChat with Facebook Messenger, WhatsApp, or other messaging platforms?

Currently, we don't offer integrations with messaging platforms. However, this feature is in our roadmap and we plan to introduce it as soon as possible.

Can I integrate DocuChat with Slack or Microsoft Teams?

Currently, we don't offer integrations with Slack or Microsoft Teams. However, this feature is in our roadmap and we plan to introduce it as soon as possible.

Pricing

Is there a free plan or trial?

While DocuChat doesn't offer a permanently free plan, we do provide a 14-day free trial. During this trial period, you can access all the features available in our Pro plan.

Can I modify my DocuChat subscription after I have started using it?

Yes, you can upgrade or downgrade your subscription at any time. If you upgrade, you will be charged a prorated amount for the remainder of the billing cycle. If you downgrade, you will be charged the new amount at the start of the next billing cycle.

What are the monthly question credits and limits?

We use a credit-based system to track your monthly usage. Each time a chatbot answers a question, it uses up a number of credits depending on the AI model used. For instance, if you use GPT-3.5, each question will use up 1 credit. If you use GPT-4, each question will use up 15 credits. Your credits are reset at the start of each billing cycle. And you can always check your credit usage in your account dashboard.

What are the monthly page processing limits?

We use a page-based system to track your monthly usage when processing your source documents. Each time a document is processed, it uses up a number of pages based on the number of characters in the document. We consider 1 page to be 3,000 characters. For instance, if you upload a document with 6,000 characters, it will use up 2 pages. Your page usage is reset at the start of each billing cycle. And you can always check your page usage in your account dashboard.

Do I need to provide my OpenAI API key?

No, you don't. We manage all interactions with OpenAI or other AI model providers using our own API key.

Are there any additional fees or costs besides the subscription fee?

No, there are no additional fees or costs beyond the subscription fee. We prioritize transparency in our pricing, and what you see is what you pay.

Do you offer refunds?

We offer a 14-day money back guarantee starting from the date of your first subscription purchase. If you are not satisfied with the service within this period, simply contact us at hi@docuchat.io and we will refund your payment.

Are there discounts for students, educational institutions, or non-government organizations?

Yes, we do offer special discounts for students, educational institutions, and non-governmental organizations. Please reach out to us at hi@docuchat.io to discuss the details and eligibility.

Do you have an affiliate program?

Yes, we do have a generous affiliate program. If you are interested in becoming an affiliate, please contact us at hi@docuchat.io for more information and to discuss the specifics.